Why am I being charged if I have not received any mail?

📅 Subscription Start Date

Your PostScan Mail subscription begins on the day you complete the online sign-up process, not when your first piece of mail is received.

Once registered, your mailbox address becomes active immediately and is ready to be used for receiving mail or packages.

📬 Ready to Receive Mail from Day One

Even if you haven’t received any mail yet, your virtual mailbox is:

• Fully provisioned and able to accept mail
• Actively maintained and monitored
• Included in the operational and security infrastructure that supports your service

📌 Important Notes:

• You are encouraged to complete your registration by submitting the notarized USPS Form 1583 and required IDs as soon as possible.
• Your account will not be fully unlocked until these documents are received and approved.
• Delays in submitting required forms may limit your ability to view or manage incoming mail.

📞 Questions or Concerns?

• Phone: 1 (800) 624-5866
• Email: support@postscanmail.com