I received a mail/package, why is it not in my PSM inbox?

Notice: Mail and Package Upload Timeline

We aim to upload all incoming mail and packages to your online mailbox within 1 business day.

If your mail or package has not been uploaded within 2 business days, please follow these steps:

Contact Your Subscribed Location:
- Locate the contact details for your subscribed location by navigating to:
  Settings > My Address
- Reach out to the location directly via phone or email.
  Contact Our Support Team:
- If you are unable to connect with the location, our support team is here to help.
- Email: support@postscanmail.com
- Phone: 1 (800) 624-5866

We appreciate your understanding and patience as we work to assist you.