I Received a Mail Item or Package. Why Isn’t It Showing in My PostScan Mail Inbox?

⏱️ Mail and Package Upload Timeline

PostScan Mail strives to upload all incoming mail and packages to your online mailbox within 1 business day of arrival.

What to Expect

• Most mail and packages are uploaded within 1 business day
• Upload timing begins once the item is physically received at your subscribed location

What If It’s Taking Longer?

If your mail or package has not appeared in your inbox within 2 business days, please follow the steps below:

Step 1: Contact Your Subscribed Location

1. Log in to your PostScan Mail account
2. Go to Settings → My Address
3. Locate your Local Service Provider contact information
4. Contact the location by phone or email for a status update

Step 2: Contact PostScan Mail Support

If you are unable to reach the location or need additional assistance, contact our support team:

• Email: support@postscanmail.com
• Phone: 1 (800) 624-5866

Thank You

We appreciate your patience and understanding as we work to ensure your mail is processed accurately, securely, and as quickly as possible.