I received a mail/package, why is it not in my PSM inbox?

⏱️ Notice: Mail and Package Upload Timeline

At PostScan Mail, we are committed to timely mail handling and aim to upload all incoming mail and packages to your online mailbox within 1 business day.

📦 What to Expect

• All items are typically uploaded within 1 business day of arrival

🕒 What If It Takes Longer?

If your mail or package has not been uploaded within 2 business days, please take the following steps:

1. Contact Your Subscribed Location

• Go to your PostScan Mail account
• Navigate to Settings > My Address
• Locate your Local Service Provider's contact details
• Reach out to the location via phone or email for a status update

2. Contact PostScan Mail Support

If you're unable to connect with the location or need additional help:

• Email: support@postscanmail.com
• Phone: 1 (800) 624-5866

🙏 Thank You

We appreciate your patience and understanding as we work to ensure your mail is handled efficiently and securely.